Privacy Policy | Twist of Crafts

Last updated: October 2026

Twist of Crafts (“we”, “us”) respects your privacy. This policy explains what information we collect on https://twistofcrafts.com, how we use it and the choices you have.

1. Information we collect

Order information: your name, phone / WhatsApp number, email (optional), city, delivery address, order notes, and the designs, sizes and quantities you order.
Contact information: what you send us through the contact form or on WhatsApp, including any photos or artwork you share for custom orders.
Technical information: a small session cookie that keeps your cart working, and basic technical data such as browser type and pages visited, which is normally recorded by our web host.

2. How we use your information

To confirm, produce, deliver and track your order.
To contact you about your order, including on WhatsApp, by phone or by email.
To answer your questions and provide support.
To keep our website secure and working properly.
To meet our legal and accounting obligations.

We do not sell your personal information.

3. Who we share it with

Courier and delivery companies, who receive your name, phone number and address so they can deliver your parcel.
Our website hosting and technology providers, who process data on our behalf to run this website.
Authorities, if we are required to by law.

4. Cookies

We use a session cookie that is necessary for the shopping cart and checkout to work. It is deleted when you close your browser. If we later add analytics or advertising tools (for example Meta Pixel or Google Analytics), we will update this policy to describe them.

5. WhatsApp

When you place an order, your order details are placed into a WhatsApp message that you send to us. WhatsApp is operated by a third party, and its own privacy policy applies to messages you send through it.

6. How long we keep your information

We keep order records for as long as needed to handle your order, warranty and support questions, and to meet legal and accounting requirements. Contact messages are kept until they are no longer needed.

7. Security

We take reasonable steps to protect your information, including restricted access to our order records. No website or online service can be guaranteed 100% secure, so please do not share sensitive information such as card or bank passwords with us.

8. Your choices

You can ask us to show you, correct or delete the personal information we hold about you (unless we must keep it by law) by contacting us at twistofcrafts@gmail.com.

9. Children

Our website is intended for adults. We do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

11. Contact

Twist of Crafts, Multan, Pakistan
Email: twistofcrafts@gmail.com
WhatsApp: +92 330 3922223